Serious and critical incidents

Serious and critical incidents:
Intercultural dimensions of care

This practical, evidence-based training is designed to enhance the diversity-responsiveness of serious and critical incident practice, particularly in relation to cross-border learners (international students, new settlers, refugee-background learners, etc).

Key learning outcomes:

1. Intercultural capabilities: Intercultural skills are introduced through an interdisciplinary framework, emphasising the unique stressors faced by international students.

2. Serious and critical incident practice: Participants will learn strategies for preparing for, responding to, and following up on critical incidents, including provisions for supporting international learner engagement with clinicians.

3. Self-care and professional boundaries: The importance of maintaining professional boundaries and self-care is highlighted, along with measures to minimise burnout among frontline staff.

Pedagogy: The training uses a case-based, presentation-workshop approach, drawing on interdisciplinary expertise from the ��ֱ�� Capability Toolkit and collaborations with health professionals and intercultural learning practitioners.

Costs: Price on inquiry, please email admin@isana.nz or chris.beard@isana.nz

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Tailored Support

Critical Incident Management

Innovative Leadership

Intercultural Competence

Student Experience For Agents

Training Modules

Supporting international PhD students